FAQ
Contact us if you have any concerns on presale, after-sales and wholesale (Reply Time 1-2 hours).
Mon – Sat : 9:00 AM – 18:00 PM (AEST)
Email: infinityvapesupply@gmail.com
Disposable Vape Guide
How to verify the authenticity of IGET Bar?
Step one, scratch off the unique anti-counterfeit code on the packaging;
Step two, go to the IGET product verification platform: www.asy315.vip and enter the anti-counterfeit code.
For more detailed verification steps, you can refer to the article “IGET Bar Authenticity Verification“
How to choose an IGET Bar flavour that suits your taste?
For those looking to explore new flavours, IGET Bar is an excellent choice. As a loyal user, you may already have a favorite flavour. However, if you’re trying IGET Bar for the first time or seeking to broaden your palate, our article “How IGET Bar’s Flavours Enhance The Vaping Journey” provides an in-depth look at the various flavours of IGET Bar. Additionally, our range of disposable vapes includes the IGET Bar Pro, IGET Hot, IGET Moon, IGET Bar Plus, and IGET Bar Plus Pod, ensuring there’s something fresh for everyone to try.
What is the best disposable vape?
When it comes to the best disposable vape, it’s essential to consider various factors such as flavor, longevity, and overall performance. Both IGET and HQD brands have gained popularity in the market, offering a range of disposable vapes that cater to different preferences. However, determining the absolute best may ultimately depend on individual tastes and needs. If you’re specifically seeking the best disposable vape in Australia, our product stands out for its exceptional quality and satisfaction it brings to users. We’re committed to providing detailed insights into why our product is the top choice, ensuring you make an informed decision for your vaping experience.
Why does IGET Bar stand out among numerous disposable vapes?
In-Depth Review of the IGET Bar showcases that both its technology and flavors have undergone market validation, highlighting its exceptional quality and appeal.
Why should I choose to buy IGET Legend in bulk?
Buying IGET Legend in bulk saves money, ensures a steady supply, and offers convenience with guaranteed quality options. Whether you’re a retailer or a frequent vaper, bulk purchases offer affordability, convenience, and quality assurance.
SHIPPING AND DELIVERY
Why my order is delay?
Step one, scratch off the unique anti-counterfeit code on the packaging;
Step two, go to the IGET product verification platform: www.asy315.vip and enter the anti-counterfeit code.
For more detailed verification steps, you can refer to the article “IGET Bar Authenticity Verification“
Is there any estimate timeframe for delivery?
For those looking to explore new flavours, IGET Bar is an excellent choice. As a loyal user, you may already have a favorite flavour. However, if you’re trying IGET Bar for the first time or seeking to broaden your palate, our article “How IGET Bar’s Flavours Enhance The Vaping Journey” provides an in-depth look at the various flavours of IGET Bar. Additionally, our range of disposable vapes includes the IGET Bar Pro, IGET Hot, IGET Moon, IGET Bar Plus, and IGET Bar Plus Pod, ensuring there’s something fresh for everyone to try.
What happened if I don't receive my shipment?
When it comes to the best disposable vape, it’s essential to consider various factors such as flavor, longevity, and overall performance. Both IGET and HQD brands have gained popularity in the market, offering a range of disposable vapes that cater to different preferences. However, determining the absolute best may ultimately depend on individual tastes and needs. If you’re specifically seeking the best disposable vape in Australia, our product stands out for its exceptional quality and satisfaction it brings to users. We’re committed to providing detailed insights into why our product is the top choice, ensuring you make an informed decision for your vaping experience.
Is there any way to track my order?
In-Depth Review of the IGET Bar showcases that both its technology and flavors have undergone market validation, highlighting its exceptional quality and appeal.
How to apply for a free shipping?
Buying IGET Legend in bulk saves money, ensures a steady supply, and offers convenience with guaranteed quality options. Whether you’re a retailer or a frequent vaper, bulk purchases offer affordability, convenience, and quality assurance.
Payment Solution
How to make a payment?
We accept credit and Bank Transfer payments. Here at Infinity Vape Supply Australia, we ensure that our customers shop and pay through a secure network.
Why my payment did not go through?
If the transaction fails to go through, do not panic. Funds have not been taken out of your account. In this situation do not attempt to re-initiate the transaction. We will reach you via email informing you on the steps in which will be taken to resolve the issue and the potential reason on the voided transaction. These reasons can vary from:
- Do Not Honour: This means your bank and or credit card issuer has denied authorisation of the transaction. Evidently preventing the withdrawal of funds from your account. As they suspect acts of card misuse. Meaning they do not believe that you are the one initiating the transaction.
- Insufficient Funds: This indicates that you do not possess the sufficient funds within your account to proceed with the transaction.
- High Risk Transaction: If a transaction is deemed ‘High-Risk’ by your bank or credit card issuer. This is a precautionary measure set to combat with large expenditurs and first-time purchases on new websites.
- Fraud Suspicion: Your bank or credit/debit card issuer has detected unusual expenditures, purchasing behavior and repetitive purchases. This activates their risk control countermeasure of the bank, preventing digital card theft.
Order Status
Pending Payment
When an order is placed, the transaction goes under thorough assessment before funds are withdrawn from your account. This is done to ensure optimal safety and prevention of credit card scams or theft. Due to the precautionary measure, we do not have complete control over the duration of this process. So we usher our customers to remain patient and frequently view their given emails for updates and order confirmation notices. If the order status comes up as ‘Failed’, we advise to review the failed payment section in the Payment Solutions category on our FAQ page.
Processing
Your payment has been received and successfully processed. Your package will now be packed and dispatched. If your order is placed before 2pm, your order will be dispatched on the same day to the address provided.
Completed
Your order has now been dispatched. No further action is required, sit back, and relax. You will receive a confirmation email with a tracking number, visit the Australian post website to monitor and get real time updates on your parcel
Failed
If the transaction fails to go through, do not panic. Funds have not been taken out of your account. In this situation do not attempt to re-initiate the transaction. Instead, we recommend viewing section 2 of payment solutions on our FAQ page.
Refund
If the order status shows up as refund, this mean your refund has been approved by us and the initial transaction has been reversed and cancelled. The funds will be placed back into your account once the return postage has been received. This process does not occur straight away, so please be patient as it takes up to a few business days check your email for updates.